Refund policy

RETURNS:

Please email us at shopdearlevi@gmail.com to request a return.

Returns are eligible for STORE CREDIT ONLY within 7 days of delivery, pickup date, & in person purchases. A digital gift card will be issued to your email to use on your next purchase.

Returns must be in original, unused, unworn condition with no defects, no stains, no deodorant marks, no makeup stains, no pet/human hair, no scent, or any signs that the item has been worn or used.

Items must have all original tags attached and any packing slips included with the return. Shoes must be returned in the original box.

Please note due to sanitary reasons, the following items are not eligible for return or exchange: accessories, bodysuits, bras, bandeaus, and hair accessories (including headbands, hats and beanies). These items are FINAL SALE, no exceptions.

Shipping charges are not refundable. We are not responsible for returned shipping costs, lost, or stolen packages. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. If your package is lost while in transit, please contact USPS.

**ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED FOR STORE CREDIT OR A REFUND**

DAMAGES:

All items are carefully inspected before processed and shipped to the customer. Damaged items must be reported to us within 3 days of receiving your items. Please email us at shopdearlevi@gmail.com for help.

EXCHANGES:

Please email us at shopdearlevi@gmail.com to request an exchange.

Exchanges are eligible within 7 days of delivery, pickup date, & in person purchases.

The items must be in original, unused, unworn condition with no defects, no stains, no deodorant marks, no makeup stains, no pet/human hair, no scent, or any signs that the item has been worn or used. Items must have all original tags attached and all packing slips included with the exchange. Shoes must be returned in the original box.